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Conference on Higher Education Computing in Kansas

The Conference on Higher Education Computing in Kansas (CHECK) is an annual gathering of information technology professionals in post-secondary institutions in Kansas to present, discuss, and learn about new technologies and current issues in providing IT services to the higher education community. CHECK is sponsored by the Regents Information Technology Council (RITC) and coordinated by the Information Technology and Services Advisory (ITSA) subcommittee. Hosting the event rotates among the member institutions.

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Thursday, June 8 • 10:15am - 11:00am
TigerTech Rock Stars!

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TigerTech Rock Stars!
Presented by: Michael Nease and Michelle Schlyer, Fort Hays State University

Being a smaller university gives Fort Hays some interesting support opportunities.  After a significant restructuring of Technology Services in Fall 2015, we have created, TigerTech, a unique support structure that offers personal service ranging from phone directory assistance and general information to technical computer support.  You will see how we merged three separate departments into one, and how it has worked for us so far.  Our team of 20+ students and 9 full timers mostly reside in a convenient office suite with a lobby to assist walk-ins. TigerTech is the first point of contact for students, visitors, faculty, and staff to address all sorts of questions from navigation of various FHSU systems, classroom A/V support, and more!


Speakers
MN

Michael Nease

Technology Services Enterprise Support Manager, Fort Hays State University
MS

Michelle Schlyer

Fort Hays State University


Thursday June 8, 2017 10:15am - 11:00am
Ballroom Memorial Union

Attendees (9)