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Conference on Higher Education Computing in Kansas

The Conference on Higher Education Computing in Kansas (CHECK) is an annual gathering of information technology professionals in post-secondary institutions in Kansas to present, discuss, and learn about new technologies and current issues in providing IT services to the higher education community. CHECK is sponsored by the Regents Information Technology Council (RITC) and coordinated by the Information Technology and Services Advisory (ITSA) subcommittee. Hosting the event rotates among the member institutions.

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Thursday, June 8 • 9:15am - 10:00am
Training That Works! Building a Training Model That Promotes Teamwork, Communication and Continual Support

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Training That Works! Building a Training Model That Promotes Teamwork, Communication and Continual Support
Presented by: Becky Qualls, Pittsburg State University

Implementing and integrating systems that require new processes and technology can produce frustration for both content experts and clients. Identifying core users and developing continual learning groups is key to successful integration and continuing support.  Creating expertise in the client base and offering continual user groups help create this success by offering varying communication tools and methods, which can access multiple venues for support. This model served Pittsburg State well during our recent ERP implementation. This session provides a format for developing this process that will 1) create training sessions that are effective and focused, 2) build a support base that will assist in troubleshooting and assistance to all customers, and 3) provide continuing, constant communication that helps foster team mentality.  


Speakers
BQ

Becky Qualls

Asst. Director of Campus Services, Pittsburg State University


Thursday June 8, 2017 9:15am - 10:00am
Ballroom Memorial Union

Attendees (10)