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Conference on Higher Education Computing in Kansas

The Conference on Higher Education Computing in Kansas (CHECK) is an annual gathering of information technology professionals in post-secondary institutions in Kansas to present, discuss, and learn about new technologies and current issues in providing IT services to the higher education community. CHECK is sponsored by the Regents Information Technology Council (RITC) and coordinated by the Information Technology and Services Advisory (ITSA) subcommittee. Hosting the event rotates among the member institutions.

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Thursday, June 8 • 8:15am - 9:00am
A "Shocker" Fast Roll Out of PPM and ITSM

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A "Shocker" Fast Roll Out of PPM and ITSM
Presented by: Anita Barrett, Wichita State University

Bringing PPM and ITSM Concepts, processes and tools to WSU: Successes and current challenges.  Phase I and II of TeamDynamix back to back go lives rollout, June Project Management and August Ticketing System.  Recorded project volume increased by 30% at least, volume of tickets captured by 100%, decreased by 75% the hours spent reviewing what everyone was doing.  All projects have project charters and are fully staffed before beginning, so the projects are easier to manage as there are clear expectations and the team is trained and ready to roll!


Speakers
AB

Anita Barrett

Director of ITS Project Management, Wichita State University


Thursday June 8, 2017 8:15am - 9:00am
Stouffer Lounge Memorial Union

Attendees (4)